Frequently Asked Questions
What is your remote hands pricing schedule like? What services do you provide for free?
We provide our colocation clients with a menu of complimentary remote hand
services, which are performed by our 24/7/365 on-site QuadraNet staff. For more
advanced services, we provide flat-rate pricing. This provides our clients with
the fastest possible resolution time at the lowest cost.
Included Services (Complimentary/No Cost)
# 24/7 Reboots
# Button Pushing
# Screen Readouts
# External Device Attachment/Movement (CDROM,KVMIP,Adapters,etc)
# Hot-Swap HDD Replacements / Additions
# Hot/Cold Swappable PSUs
# Blade Server Additions
# Initial Server Racking and Initial Cabinet Wiring Labor (client must provide rack rails when necessary and cabling/material)
Advanced Remote Hands (Provided at FLAT rates and lowest cost)
# Download, burn, and attach ISO: $25
# Internal HDD Replace/Install: $25
# RAM replace/install: $25
# Motherboard replace/install: $35
# Add-on PCI card install: $25
# BIOS configuration/troubleshooting up to 15min: $25
# Rack New Server / Run Neat Cabling / Record Port Attachment: $25/server
Will you announce my own IPv4/IPv6 space? Do you provide BGP sessions?
The short and simple answer to this is yes. We will request an LOA from you in order to announce your IP space. There is no extra charge involved with announcing your own IP space or for providing BGP sessions.
What is your shipping address where I can ship my equipment to?
We will provide you with a unique shipping address once you sign up. You can then ship equipment directly to this address, and we will notify you when your equipment has arrived, pending further directions from you.
Is any IPv6 space included?
Yes, we provide a /64 IPv6 allocation at no extra charge with all colocation plans!
How much DDoS Protection is included with these colocation packages?
By default, QuadraNet includes 3Gbps of its VEST Detect & Mitigate DDoS Protection with these colocation packages, ensuring your infrastructure remains online and uninterrupted in the event of an attack under this size. Additional protection levels are available, and can be upgraded at any time. Learn more about VEST DDoS Protection here.
Do you provide KVM attachments to my server?
Yes, QuadraNet can attach a KVM to your server upon request. There is no additional charge for this. Give us a call or open a support ticket, our 24x7 support team will attach one to your server for you within minutes.