QuadraNet reserves the
right to suspend or cancel any client's access to any portion or all of QuadraNet
services, when
QuadraNet deems that the account has been used inappropriately. QuadraNet
reserves the right to refuse service and/or access to its servers to anyone.
1. QuadraNet prohibits
sites engaged in:
. Illegal activities including but not
limited to storing and/or distributing illegal copies of copyrighted
software, warez sites, violations of copyrights and trademarks, violations of
U.S. laws, selling and/or distributing illegal contraband.
. Internet abuse including but not limited to spamming - mass unsolicited
Emailing, distribution of mass emailing programs, cross-posting messages to a
large number of usenet groups, posting obscene or inflammatory messages,
threatening other Internet users, mail bombing Internet users, running packet
sniffers or port scanners, spamming QuadraNet support staff. Spammers are
held responsible for a $500 clean up fee.
2. Policy Violation
Should a policy violation occur, QuadraNet
reserves the right to terminate the account without notice and without any
refunds. The policy violating client will be held responsible for any damages
to QuadraNet, including but not limited to, QuadraNet's system, servers,
connectivity, reputation, business, service, network, operations, or
equipment. The policy violator may be charged a $500 clean up fee.
3. Data Loss and Backups
The client is responsible for keeping a copy of their most current web site
files as backup on a remote system (not on QuadraNet servers). QuadraNet is
not responsible for any lost files, information, or data. Hardware is mechanical
and by nature mechanical hardware is prone to failure. If so subscribed,
Daily and Weekly Backups are performed on a best effort basis, should an
event occur where our backup script was unable to complete the backup and the
server.s hard drive fails, we hold no responsibility. Please make sure you
have off-site backups! We do our best, but sometimes things go wrong!
4. Server Management
The client understands that server
management occurs as queued tasks.
We hold no responsibility should a server be hacked, exploited, cracked or in
any other way become damaged due to client or 3rd party actions.
We reserve the right to decline management services should the client,
client.s staff, or any person(s) the client has allowed access to the server
disrupt proper server functioning. This includes all softwares, and
configuration. If you need something done, and you aren.t sure how to do it,
please let us do it for you!
5. Technical Support
If you wish to file a support ticket or
to check on progress of an existing trouble ticket you may dial 1-888-5-QUADRA
option 1, login to your portal at https://manage.quadranet.com or e-mail support@quadranet.com
. Technical support hours: 24 Hours a Day and 7 Days a Week
6. Payment Policy
. The setup fee is required before any
service is activated.
. The setup fee is non-refundable.
. Full payment is required before any hosting service is rendered.
. QuadraNet accepts credit card payment (Visa, Master Card, American
Express), Paypal (www.paypal.com) and ePassporte (www.epassporte.com).
. Online credit card payment is authorized and assessed in real time.
. Once an order is successfully submitted, the client is subject to QuadraNet's
refund policy.
7. Additional Features
. Additional features can be added at any
time.
. Add on costs are non-refundable regardless of whether the service was used.
. Credit Card: Charges are assessed in real time for the current period and
every upcoming period until the end of their billing cycle.
. Additional services will be activated when payment is received.
8. Renewal and Billing
Schedule
. Client has ten (10) days
to remit payment to QuadraNet after first email notification to the billing
contact of an upcoming renewal. Accounts receive notification of an upcoming
renewal 10 days prior to the due date as well as the day prior to the due
date.
. The 10 days advance notice serves as your grace period, if payment is
not received by the due date, your account is considered to be in default and
at risk of service interruption.
. Payment must be received or services are not rendered.
. Should you need an extension, please contact the billing department
PRIOR to the due date. We are very understanding and lenient, but we must
receive communication from the client.
. If you know you will be away on vacation, business or otherwise unable
to communicate with us or remit payment, ensure that you notify us prior to
being unreachable or make the payment(s) in advance.
. If payment is not received BY THE DUE DATE, expect service interruption.
. Any interrupted service will incur a $25 re-connection penalty.
. Returned or bounced checks will incur a $35 processing and handling penalty
in addition to the bank assesed NSF fee's.
. QuadraNet reserves the right to change prices at any time on month to month
services. Month to month means you are not locked into a contract and terms
may change for the new upcoming month. You do have an option to enter into a
term contract should you so wish.
. All monetary transactions will occur in $US dollars.
9. Credit Card Failures
If there are difficulties with the
completion of the charge the client will receive a past due email notice. We
will attempt to charge the account two (2) days after the original processing
date.
PLEASE NOTE: If the payment is unsuccessful on the 2nd day, the account will
be SUSPENDED (service interruption). If payment is not received within 24
hours (the 3rd day), the account will be CANCELLED (services permanently
disconnected) and an email will be sent notifying the client of the action
taken.
10. Returned Checks
. Non-Sufficient Funds
. If a check is returned, the client is subject to a $35 processing and
handling fee in addition to bank assesed NSF costs.
11. Account Reactivation
. If an account was cancelled due to
client request or billing issues and the client desires to reactivate the
account, a non-refundable reactivation fee of $25 will be required prior to
account reactivation. Accounts are reactivated after all outstanding charges
are paid, including hosting fees, additional features, and NSF check
processing fees.
. If your account has been cancelled for 30 days or more, you will need to
signup as a new client.
. If an account was cancelled due to policy violation, QuadraNet will not
reactivate the account.
12. Refund Policy
. For all accounts, the set up fee is
non-refundable.
. If QuadraNet terminates an account due to policy violation, there will be
no refund.
. Monthly fees associated with additional features are non-refundable.
. Monthly fees associated with primary services are non-refundable.
13. Cancellation
. QuadraNet reserves the right to
terminate service at any time. If an account is terminated for a policy
violation there will be no refund.
. Customers can cancel service at any time within their contract limitations.
Cancellation requests should be sent via email, Only authorized persons can
cancel an account.
. If the client requests cancellation, their account will be terminated
immediately unless they specifically state they wish the account to be
cancelled at the end of the current billing cycle. If the client specifies
immediate account termination or fails to define when the account should be
cancelled, QuadraNet reserves the right to terminate service without notice.
. The minimum information required to cancel and account are:
A) Specific reason for cancellation
B) Last four digits of the credit card on file or account information (as
validation to cancel account)
Cancellation notice from client must be recieved at least 7 days prior to
scheduled service renewal date. If service is cancelled with less than 7 days
remaining before scheduled service renewal, the service shall renew for 1
additional month automatically.
Cancellation notices MUST be received at least 7 days prior to renewal date
to avoid committing to an additional month.
. Cancellation requests emailed to QuadraNet should be submitted to the
billing department via the portal.
. Refund policies (see Section 12) strictly apply to all cancelled accounts.
. If an account is cancelled due to non-payment, QuadraNet reserves the right
to delete contents without notice and re-provision the server for re-sale.
14. Indemnification
Client agrees to defend, indemnify and
hold harmless QuadraNet against any liabilities arising out of defective
products sold to customers from QuadraNet servers, personal injury or
property damage caused by products or services sold or distributed from QuadraNet
servers, any material that infringes or allegedly infringes on the rights of
a third party available from QuadraNet servers, and any material that libels
or allegedly libels a third party available from QuadraNet servers. Client
agrees to idemnify QuadraNet against any legal fees, fines, levies, or
charges derived from any circumstance related to Clients account.
15. Disclaimer
QuadraNet is not responsible for any
damages to any client's business. QuadraNet makes no warranties or guarantees
of any kind, expressed or implied for services that we provide. Use of QuadraNet's
service is at the client's sole risk.
QuadraNet does not guarantee that our services will be uninterrupted or error
free. QuadraNet will provide every effort in good faith to ensure that its
services are available to as many Internet users as possible with minimal
service interruptions.
In no circumstance will QuadraNet be liable for any claims resulting from the
use or inability to use QuadraNet's services - including, but not limited to,
service interruptions, client errors, Internet connectivity problems,
miscommunications, unauthorized access to QuadraNet servers, ARIN problems,
DNS caching, Internet bandwidth congestion, power failures, vandalism, and
natural disasters.
16. QuadraNet reserves the
right to revise our policies at any time.
